Frequently Asked Questions (FAQs)

Home Care is an alternative to staying in a nursing facility or having a family member provide full-time assistance. Many families choose to receive “non-medical home care” services that allow their loved one to maintain independence and remaining in the comfort of their own home while receiving the one-on-one care they need from an experienced Qualified Caregiver.

Our Qualified Caregivers can assist your loved one with all aspects of non-medical home care, including assistance with bathing, restroom activities, personal hygiene, dressing, grooming, walking, light housekeeping, laundry, meal preparation, medication management, transportation and companionship. All of our Qualified Caregivers are experienced, are CPR-certified, can monitor your loved one’s vital signs and can track their food and liquid input/output.
Please click here to see a list of services offered by 123 Home Care.

123 Home Care is different because everything we do is driven by our commitment to make the home care process as easy and convenient for you and your loved one as possible. We know it can be a difficult time for your family and that’s why we want to make this process as easy for your family as possible. Some of the benefits of choosing 123 Home Care include:

Home Care as Easy as 1-2-3!

We make the process of receiving high-quality home care services for your loved one as easy and convenient as possible. To this end, we have streamlined the process into 3 easy steps: 1) Call, 2) Free Assessment and 3) Home Care.

Highest Quality of Care

Our detailed and rigorous Qualified Caregiver Screening Process ensures we select only the most Warm Experienced Compassionate Accountable Reliable Enthusiastic (“WE CARE”) Qualified Caregivers to care for your loved one. We take pride in delivering a level of care, customer attention, communication and transparency to you and your loved one that is unmatched in the industry.

You Only Pay for What You Use

Cancel anytime without penalty. Complete schedule flexibility. Unlike most home care companies, we do not have a cancellation penalty, which gives you complete schedule flexibility.

Bonded and Insured Qualified Caregivers

While not required or standard in the industry, all of our Qualified Caregivers are bonded, insured and covered by workers’ compensation insurance. This means you don’t have to worry because you and your loved one are protected from potential loss and liability.

24/7/365 Availability

We are available 24 hours a day, 7 days a week, 365 days a year to assist you and your loved one with any and all of your non-medical home care needs. You can count on us to be there for you when you need us most!

Free In-Home Assessment

We offer a free in-home assessment to make the home care process as easy and convenient as possible for you and your loved one. A 123 Home Care team member will meet with you and/or your loved one at your home or in the hospital to develop a Customized Care Plan designed to meet your loved one’s specific needs.

Customized Care Plan

We go to great lengths to understand your loved one’s specific care needs, medical condition, personal preferences, advance directive and schedule in order to develop a Customized Care Plan that is tailored to best serve your loved one! This process also includes finding the right Qualified Caregiver based on proven dimensions of healthy, long-lasting Client-Caregiver relationships.

Qualified Caregiver Reliability

Every night, we send an email/text reminder to each of Qualified Caregivers detailing their upcoming shifts for the following day. Our state-of-the-art software allows our Qualified Caregivers to “clock-in and -out” for shifts by GPS or telephone, which gives us the ability to proactively ensure that they arrive to your loved one’s home on-time, as scheduled to provide quality care as promised.

“3 or Free” Promise

We promise to have a Qualified Caregiver to your loved one within 3 hours or less of your initial request for care (applicable upon completion of our free assessment).

Founded by CNA’s/HHA’s

123 Home Care was founded by CNAs/HHAs who know exactly what it takes to be a great caregiver providing the highest quality of care and customer service.

For more details, please visit “Why 123 Home Care?” or call (866) 977-7503.

Ease and Peace of Mind:

We understand how important it is to select the right home care provider to care for your loved one. We also understand there are a lot of questions:

• How do I go about finding a caregiver?
• How do I ensure that the caregiver is qualified?
• How do I safeguard against placing a caregiver with prior legal offenses in my loved one’s home?
• What happens if the caregiver is injured in my home? Who pays their medical bill?
• How do I know if I’m withholding the appropriate federal and state taxes?
• What happens if the caregiver doesn’t show up when my loved one needs them?
• How many caregivers will I have to interview before I find the right match for my loved one?

These are some questions that our clients typically ask when searching for the appropriate home care option. We appreciate how daunting and difficult it can be to evaluate the available care options, especially if you have never searched for home care assistance before. We make the process of receiving high-quality home care as easy and convenient as possible!

Quality Assurance:

123 Home Care provides the highest quality of care and customer service! Our detailed and rigorous Qualified Caregiver Screening Process ensures we select only the most Warm Experienced Compassionate Accountable Reliable Enthusiastic (“WE CARE”) Qualified Caregivers to care for your loved one. We take pride in delivering a level of care, customer attention, communication and transparency to you and your loved one that is unmatched in the industry. For example, our proprietary “Family Portal” allows your family to stay informed with up to the minute updates on the care your loved one is receiving.

Bonded and Insured Qualified Caregivers:

While not required or standard in the industry, all of our Qualified Caregivers are bonded, insured and covered by workers’ compensation insurance. This means you don’t have to worry because you and your loved one are protected from potential loss and liability. With an independent contractor, registry or other agency, you might be exposed to potential loss and liability, such as the medical costs of a caregiver injured in your loved one’s home. Our commitment to make home care as easy and convenient as possible includes providing you and your loved one with that peace of mind! Please click here for more information on our Bonded & Insured Qualified Caregivers.

123 Home Care employs only the most Warm Experienced Compassionate Accountable Reliable Enthusiastic (“WE CARE”) Qualified Caregivers in order to provide your loved one with the high-quality care and companionship they deserve.

Our industry-leading Qualified Caregiver Screening Process includes, but is not limited to:

• 1+ years of professional caregiving experience and/or CNA/HHA
• 2+ professional reference checks
• Nationwide criminal background checks
• CPR certification
• Physical exam and TB test
• DMV record check and safe driving exam
• Valid Driver’s License or State ID card
• Valid Social Security card
• Multiple interviews
• Multiple exams

Please click here to see the full Qualified Caregiver Screening Process.

As part of our “3 or Free” Promise, we promise to get a Qualified Caregiver to your loved one within 3 hours or less of your initial request for care (applicable upon completion of our free assessment). We understand how uncertain and unpredictable the hospital discharge process can be – our “3 or Free” Promise means you don’t have to worry about your loved one if there is a sudden need for assistance.
Please call (866) 977-7503 or your local office for more information and to speak with a 123 Home Care team member.

Most in-home care agencies require 6-8 hours of care per day and a set schedule every week. We require 4 hours per shift and 12 hours per week with schedules that can vary week to week (i.e. complete schedule flexibility). We know that plans can change and therefore schedules can change. This is why we also don’t charge cancellation penalties whereas other in-home care agencies do. 123 Home Care is committed to providing home care that meets your loved one’s specific needs. Our policy is simple – you only pay for the services you use!

With 123 Home Care you don’t sign a contract; you sign an agreement. You can cancel our services at any time and for any reason without any penalties. Most agencies require 24-48 hours’ advance notice to cancel without being charged for the entire shift, even if you don’t use their services! We understand life is busy and unpredictable, which means you may need to cancel a shift at the last minute – with 123 Home Care, you won’t pay any cancellation penalties!

As part of our commitment to make home care as easy and convenient as possible, we have developed a unique process to effectively manage our team of Qualified Caregivers. Our process ensures that our Qualified Caregivers arrive to your loved one’s home on-time, as scheduled, to provide quality care as promised. Enjoy the peace of mind from knowing that 123 Home Care will be there to provide high-quality care for your loved one when you and your loved one expect it!

Email/Text Shift Reminders

Every night, we send an email/text reminder to each of Qualified Caregivers detailing their upcoming shifts (customized care plan and schedule) for the following day. This ensures that our Qualified Caregivers are prepared and at their best when they arrive at your loved one’s home.

GPS/Telephony “Clock-In and –Out”

Our state-of-the-art software allows our Qualified Caregivers to “clock-in and -out” for shifts by GPS or telephone, which gives us the ability to proactively ensure that they arrive to your loved one’s home on-time, as scheduled to provide quality care as promised. Our system notifies us within minutes in the event a Qualified Caregiver is delayed, which allows us to promptly address your service needs in real-time.

Enjoy the peace of mind from knowing that 123 Home Care will be there to provide high-quality care for your loved one when you and your loved one expect it!

The cost of home care services varies on a case-by-case basis. Please call (866) 977-7503 or your local office for more information and to speak with a 123 Home Care team member.

You (the client) pay 123 Home Care and we pay our Qualified Caregivers directly. We incur the cost of: i) ensuring all of our Qualified Caregivers are bonded, insured and covered by workers’ compensation insurance and ii) withholding the appropriate federal and state taxes.

Most long-term care insurance policies cover the cost of home care services, such as those provided by 123 Home Care. Medicare does not.

123 Home Care has the experience and expertise to work with you and your loved one to find the best option for your family. Let us provide a free in-home assessment to answer all of your and your loved one’s questions and develop a Customized Care Plan that everyone is comfortable with.

Please call (866) 977-7503 or your local office to get started today. We are available 24 hours a day, 7 days a week, 365 days a year.

We are available 24 hours a day, 7 days a week, 365 days a year. Please call (866) 977-7503 or your local office.