Our experience with 123 Home Care has been fantastic from the start. They have taken extra effort to make sure the match between our family member and our caregivers has been solid. When last minute scheduling changes have needed to be made on our end, they have been flexible and quick to accommodate us. We have never had any trouble reaching them when we needed to.
We are totally pleased with every aspect of 123’s service, from their owners/administrators to their caregivers. They somehow exude a great mix of warmth with professionalism. To say it has been a comfort doing business with them is putting it mildly. Highly recommend!
We needed some short-term care for my grandmother between moving her out of her home and into assisted living. After screening about 20 different companies, 123 Home Care was by far the best organized. Once we started their services, their communication was great, the caregiver who worked with my grandmother (Robin) was amazing, the services were very affordable, and they were extremely accommodating and flexible. We could not have asked for a better experience.
I had an immediate and urgent need for a caregiver for my mother. I called 123 Home Care on a Saturday morning and spoke with Ryan who was both personable and extremely comforting about being able to meet our needs. Jordan came by that same afternoon to do the assessment and by the next day, my mother had a quality caregiver. Gray and the others worked very hard to find the right fit for my mom, and did an excellent job of doing so. All the caregivers have been really lovely and good to my mother and I am truly grateful for them. Gray, Ryan and Jordan are an amazing group of men, and I can’t say enough good things about the service they have given us. Thank you Gray, Jordan and Ryan for the attention and care you’ve given to your company and to my family. I am forever grateful.
We’ve used 123 Home Care for 1 1/2 years following my mother’s stroke. She needs 24/7 care and 123 has always been dependable in ensuring constant care and excellent matches between our needs and the skills and personality of its caregivers. We have been extremely pleased with the relationship and quality of care.
123 provides [around-the-clock] care for both my Mom and Dad and has done so for over a year. 123 and the caregivers they provide are critical to my folks’ well-being. They do an excellent job listening and understanding the situation so as to best match the needs of my folks with the capabilities and personality of the caregivers. They seem to have a vast pool of qualified caregivers to deploy on short notice (in case of caregiver illness or a family emergency) or when a change needs to be made given changing circumstances. They work very hard, offer sound and caring advice and they are extremely responsive. We are lucky to have them and I highly recommend engaging 123 to see if they can meet your needs.
As another member of the senior care community, we have had the pleasure of working with 123 Home Care for 2+ years. They have been companions for our residents and have helped with staffing issues to make sure our residents are safe and cared for, as well as being a resource for our community. The care staff team has always been prompt and responsive in the trickiest of situations (they really do answer the phone at all hours of the night). Each caregiver comes to us with a smile and an eagerness to help, while maintaining professionalism when engaging with residents, their families and employees of our community. The customer service from caregivers to everyone that wears the 123 Home Care logo has always been nothing short of superior.
From the very beginning these guys were great! They had one of the owners come out to my mother’s home for a free assessment and promised to get the right caregiver to provide care for her (they called it their “Comfort Match Guarantee”). As they said, sometimes it is hard to solve for all of the variables and they can’t promise that the perfect caregiver will show up the first time. The first two caregivers were really great, but my mom thought they were both a little young and had initially thought she wanted a woman caregiver. After they suggested a man, and I reluctantly accepted, we’ve had the same caregiver (Samuel) providing care to my mom ever since! Samuel is great and 123 Home Care is always there when we have questions. Not to mention, there are no set schedules so we change the schedule sometimes, and they make it easy and are totally cool with it! Great company, couldn’t recommend them highly enough! Definitely give them a chance if you are thinking about home health care services for your loved one.
About 10 months ago, my mother was diagnosed with peripheral neuropathy and dementia, requiring her to have ‘round the clock care. Needless to say, it has been a difficult time for our family. I contacted 123 Homecare. They have provided exceptional caregivers. They are professional, kind, and knowledgeable. Not only do they provide excellent care for my mother, they have helped the family understand the changes we have experienced, and what to expect in the future. It is a great comfort to know that we can count on quality care.
I met with Gray, along with my mom, to try and figure out who would be the best person to help her on a part time basis. Gray is a sweet, smart, caring guy and was very patient with my mom. He managed to find the right person for her the very same day that we met! My mom is happy. I’m happy. The whole family is happy.
Thank you, Gray and thank you, 123 Home Care and thank you, Daniel from Total Senior for recommending him.
We used 123 Home Care to help care for our mother during her terminal illness. 123 Home Care was extremely professional with an extensive question and answer session to determine exact care needs for our mother. All the care givers were professional, courteous, friendly, and went above and beyond to make sure she was comfortable. As our needs changed 123 adjusted to meet our needs and helped us prepare for upcoming changes we weren’t aware of. Most importantly, they treated our mother and us with respect. We were extremely fortunate to find 123 Home Care during this very difficult time.
I would refer 123 Home Care to anyone (and already have) who is in need of a home care provider. Although we had to work through some of the caregivers to find the right one, I cannot even imagine doing that on my own. The case managers, especially Ian and Kurt, worked non-stop to find the right fit for my mother’s needs. They were available 24/7, flexible and so kind! When you consider that you are bringing someone into your home who will end up being part of your family, there isn’t a better group of people to work with than the team at 123 Home Care. Truly, I can’t thank them enough.
I am thankful for 123 Home Care. I have a 93 year-old grandmother who is, basically, immobile. I recommended 123 Home Care to my father to use for my grandmother because I have known and trusted Gray for 13 years. My father is an attorney, and he is not easy to please. I can’t tell you how many times I have heard from my father the following: “I can’t tell you how thankful I am for Gray Freeman.” Gray is always accessible to my father’s needs, constantly communicating my father’s wishes to his employees who take care of my grandmother. Gray accompanies my father to look at nursing facilities in his free time, and he even spends time with my grandmother, just to check-in. In my experience, 123 Home Care has been one of the best things that has happened to my father, grandmother, and, consequently, me. I always recommend 123 Home Care to anyone I know whenever I see the opportunity. Thank you, Gray!