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Update on 123 Home Care’s precautionary measures to prevent against the spread of Coronavirus (COVID-19) infection

123 Home Care continues to serve its’ clients as an essential service provider. We are actively monitoring the progression of Coronavirus 19 (COVID-19) to ensure that we have the most accurate information. The COVID-19 pandemic is fluid and rapidly developing and accordingly 123 Home Care is constantly adjusting our best practices and safeguards to ensure we limit the spread of the virus.

We are constantly monitoring updates and procedures from the Centers for Disease Control (CDC), the California Department of Public Health (DPH), the appropriate home care and assisted living associations, and local and county authorities. We are meeting on a daily basis to ensure that we respond in the best manner possible and implement the appropriate policies and procedures. As of now, we have done the following:


Screening all clients and employees to confirm the following:

  • They have NOT been diagnosed with or exposed to anyone with COVID-19.
  • They do NOT have reason to believe that they, someone in their household or someone they have close contact with has been exposed to COVID-19.
  • Neither they nor anyone in their household has traveled abroad in the last 14 days.
  • They are NOT currently experiencing any of the following symptoms: fever, cough and/or shortness of breath.

All team members confirm the above before entering our offices, partner’s locations and client’s homes.


Protecting our employees, clients and communities at each stage of human interaction:

  • 24/7/365 Care Management screens:
    • All Qualified Caregivers before they accept assignments with clients
    • All prospective clients before we coordinate for Free (In-Person) Assessments
    • All existing clients before we coordinate for ongoing care
  • Business Development screens all prospective clients during our Free (In-Person) Assessments before we initiate care with new clients
  • Human Resource Professionals screen all incoming Qualified Caregiver applicants before we schedule in-person interviews


123 Home Care is actively recommending that all employees take the following preventative actions to avoid contracting the virus:

  • Washing hands often with soap and water for at least 20 seconds. If soap and water are not available, using an alcohol-based hand sanitizer.
  • To avoid touching eyes, nose, and mouth with unwashed hands.
  • To avoid close contact with people who are sick.
  • Staying at home when sick.
  • Covering coughs or sneezes with a tissue, then throwing the tissue in the trash.
  • Cleaning and disinfecting frequently touched objects and surfaces.
  • Social distancing (i.e., staying 6’ from other people, when possible in public settings)

For any employee who is experiencing the following symptoms: fever, cough and/or shortness of breath, the Company asks them to contact their physician and stay home until they are free of fever for at least 24 hours.


123 Home Care is practicing remote work for all team members that can do so. We are also making our local offices open to our Qualified Caregivers so that they can get access to proper Personal Protective Equipment (PPE). Certain PPE is on backlog, but we are committed to ensuring that our Qualified Caregivers have the proper PPE while providing care to our clients. Additionally, our community liaison representatives are dropping-off PPE to all clients’ homes to ensure that proper protocols are being followed at all clients’ homes during this unprecedented time.

For updated information, please also consult the following: US Centers for Disease Control (CDC):; and/or California Department of Public Health:

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